AeroCRS is a cloud based IATA standard PSS (Passenger Service System) for managing and operating small-medium size airlines, scheduled or charter based operation, low cost carriers, virtual airlines, irregular operations, full service carriers and airline operators.
AeroCRS will provide your airline with a one stop solution for all of your airline needs in terms of reservations (scheduled or charters), Operations, Customer Relationship Management (CRM), Agents management system (B2B), a full E-commerce website with a full Content Management System (CMS), IBE, Business Intelligence system, Check-in and Gate control, Classes and Fares management, Loyalty Program and more. AeroCRS allows you to add funcionality as your airline grow in size and complexity.
Yes, all of these services packed into one place!
AeroCRS allows the management to get the full answer to the aviation operator needs in one robust system. AeroCRS is a SaaS solution (Software as a Service), so you don’t need to install any software or to buy any special hardware to your company. Enjoy cloud-scalability for unlimited capacity growth. AeroCRS is accessible from every where as we support all browsers.
Small and medium size airlines move away from expensive, complicated and outdated legacy systems and from traditional distribution channels – airlines prefer to deal directly with the customer or with the travel agent without the need of a BSP or GDS, therefore increasing the revenue in their airline income. AeroCRS provides that solution and helps you to get another step closer to your customer.
AeroCRS state-of-the-art reservation management system allows an airline to manage all its reservations on one system, including a scheduled flight, a charter flight, cargo elements, ancillary services and more.
Any booking within the system is recorded and all the information is stored in a database accessible all the time. The system also has booking log of any action that had been made.
Each booking gets a unique booking reference and all the information is stored.
All accounting information for each reservation is stored related to the booking ref. if it is a voucher from an agent, a gift certificate, an actual payment (we support logging of all major options: cash, bank transfer, check, embedded credit card clearing services, debit cards, mobile phone payments and more).
The system also supports deposit payments, which means a customer or an agent can deposit in advance a payment into the system and the system will then store it and file any payments done from that initial deposit.
Every customer’s reservation is kept related to one “customer profile” allowing you to locate all the bookings of a specific customer and to put your customer in the center.
The customer information is kept on the system, full details apply, for example: personal information,administrative information etc. As the customer is one entity in the system, AeroCRS keeps the passengers information separate from the customer entity allowing the company to contact specific customers or specific passengers.
AeroCRS main feature is the CRM (customer relationship management). This feature allows an airline to hold all its clients in one centralized location, the customer listing will go with him to wherever he goes, if it is within the system or in the website, accessible to him from the internet.
The CRM features include several advanced options like Frequent Flyer information, direct e-mailing marketing, notification updates, SMS messages and more.
AeroCRS is equipped with an e-mail storage server, so any booking enquiry received from the customer via an e-mail can be forwarded to be stored the system, making it accessible for all users with access to the bookings and stored in the system forever.
From each reservation, you can print out or e-mail a special reservation, e-ticket, itinerary information, quote or whatever you decide. In the administration part, you will control what your users are able to send to the customer or agent, format the e-mail with special headers, footers, different languages and more (for example, promotions) therefore unifying the branded e-mail, fax or print out coming out from the system so you know your company brand is not affected by a not updated “template” that one of your employees got on his computer.
AeroCRS marketing module enables you to manage fares, classes, sell different ancillary services, sell seats and more. The set-up options are flexible so you can maximize your income by putting the right fars in front of your customers.
Manage fares by class of operation, period of service, periods of sales (offer to sell a specific rate on a specific set of dates), show / expiry before the flight (set the show / expiry hours before the flight and set the fare to show / expire according to the flight date, for example a week before the flight), charge types (resident, senior citizen etc.) and more.
As AeroCRS system management is in USD or in your country currency, you can set your fares in your own exchange rate and update the exchange rate from time to time manually or automatically , so the fares will be converted accordingly and you can accept payments on your own currency (or a different currency).
From the system you can issue a gift certificate or a free voucher to be used at a later stage. Once the customer will decide to use it, the system will allow it to be used according to the rules that you set while creating the voucher – expiry dates, amount, class or route.
Classes of sales in AeroCRS is a flexible solution and the system accepts as many classes as you would like to operate. Many features are available, such as:
AeroCRS includes a built in Frequent Flyer program, including different levels of membership, setting of earning rules and spending rules, sending an e-mail campaign to the members and more.
AeroCRS has an excellent agency management system, including 2 agencies portals (website / CRS) . You can get you B2B agents productive after a short training and with a user friendly and intuitive web-based portal.
AeroCRS supports all kind of flights operations - point to point, via flights, multiple via flights, triangle flight (including an overlapping flight), hub flights and connecting flights. You can create your flights very easily on the system and manage them afterwards with according to your requirement. For more information click here
You will also be able to manage your inventory according to cabin classes and selling classes (which you can set according to your sales channel).
AeroCRS includes multiple DCS options, including a built in DCS with gate control management, sending PNL / ADL / PFS / PRL via Sita messages or an e-mail or a CUTE certified solution.In order to save time to your team and customers, you can allow them the option to do the check-in process online before the flight.
AeroCRS allows you to manage your charters easily, start with the quote and finish with a manifest template and tickets to send to your customers. The charters will be managed with an operational aspect as well as a customer service aspect.
You can set charter rates, saved routes, your destinations (the system will calculate the nautical miles for you) or agency charter rates, so eventually your reservation staff and operation staff can work together and get the best quotes out to your clients.
The system will let you manage several routes per charter booked with an option of managing actual times and data so your pilots and staff will know their schedule from the system easily and safe
Another AeroCRS feature is the ‘Packages’. AeroCRS is always thinking of more options to sell online for its customers. The packages feature allows you to create a deal for your customers of as many nights and days you may want, include flights and hotel information, add the fares, date and rules and you are ready to go live in minutes.
The ‘end customer’ or agent can book the package online, as the flight is confirmed right away from your flights inventory and the hotel reservation will be put on request for approvement.
AeroCRS provides its customers with an Internet Booking Engine (IBE) or a full E-commerce website template, with a very user friendly booking process to your customers. You are able to translate the website to multiple languages, offer ancillary services during and after the booking process, offer online check-in and more.
AeroCRS includes a full reporting center, which includes more than 60 reports that you can pull out from the system, including reports like: Booking analysis, Sales per day, Load factor and revenue per flights, Cashier daily, Sales per day and many more.
The reports can be printed, saved as a PDF file, exported to csv Excel or e-mailed to you. In addition, you can schedule to yourself any report according to time period, frequency and time of the day you wish to receive it and it will be automatically sent to your e-mail. Each user can schedule multiple reports without affecting other users.
AeroCRS also provides its customers with a Business Intelligence dashboard, which contains the key performance indicators of the airline, including graphs and numbers about the sales, amount of passengers, invoices and more according to the time period that you will choose. When you have enough data in the system you can even compare it to the previous year and get insights about the airlines performance in the last year.
In addition, we provide our airlines with another tool for business intelligence, called AeroCRS Analytics. Developed over Qlik sense platform, AeroCRS Analytics allows you to analyze your company data according to multiple parameters in order to make better decisions.