The booking process on the website is straightforward and user friendly and consists of 4-5 pages. Search, select your service, add ancillary service, or choose a seat, insert your details, pay, and get confirmation online.
The booking process on the website is parallel to the booking process within the system, and TTL, cancellations, amendment rules, etc. apply the same on the site.
Any action you do on the back office system reflects immediately on the customer or agent account, and you can start offline with a customer and direct him back to the website for further actions (like printing his ticket or paying)