Reservation Management System (CRM)

Reservation Management System / CRM (Customer Relationship Manager)

AeroCRS main feature is the CRM, this feature allows an airline to manage all its clients in one centralized location.
  • reservation management system
  • reservation management system sceen
  • reservation management system data
CRM (Customer Relationship Management)

AeroCRS main feature is the CRM (customer relationship management). This feature allows an airline to hold all her clients in one centralized location, the customer listing will go with him to wherever he goes, if it is within the system or in the website, accessible to him from the internet.

The CRM features include several advanced options like Frequent Flyer information, direct e-mailing
marketing, notification updates, SMS messages and more.

Reservation Management System

Every customer’s reservation is kept related to one “customer card” allowing us to locate all the bookings of a specific customer.

The customer information is kept on the system, full details apply, for example: personal information,
administrative information etc. As the customer is one entity in the system, AeroCRS keeps the passengers information separate from the customer entity allowing the company to contact specific customers or specific passengers.

Reservation Management System

AeroCRS sophisticated reservation management system allows an airline to manage all its reservations on one system, including a scheduled flight, a charter flight, cargo elements, special products and more.

Any booking within the system is recorded and all the information is stored in a database accessible all the time. The system also has booking log of any action that had been made.

Each booking gets a unique booking reference and all the information is stored.

All accounting information for each reservation is stored related to the booking ref. if it is a Voucher from an agent, a gift certificate, an actual payment (we support logging of all major options: cash, bank transfer, check, embedded credit card clearing services, debit cards, mobile phone payments and more)

The system also supports deposit payments, which means a customer or an agent can deposit in advance a payment into the system and the system will then store it and file any payments done from that initial deposit.

Client Communication

AeroCRS is equipped with an e-mail storage server, so any booking enquiry received from the customer via e-mail can be forwarded to the system. The system will then store the e-mail, with the attachments in the AeroCRS storage, making it accessible for all users with access to the bookings and stored in the system forever.

From each reservation, you can print out or e-mail a special reservation, e-ticket, itinerary information, quote or whatever you decide. In the administration part, you will control what your users are able to send to the customer or agent, format the e-mail with special headers, footers, different languages and more (for example, promotions) therefore unifying the branded e-mail, fax or print out coming out from the system so you know your company brand is not affected by a not updated “template” that one of your employees got on his computer.