AeroCRS support system is available 24/7 for your support requests, if it is a request for some training a bug report, issues or anything else within AeroCRS system, our staff members will be more than happy to assist you.
Our support staff is open for requests in several ways:
Before you open a support ticket, please make sure that your answer is not within our support knowledge-base.
Our support knowledge-base is updated regularly with the latest issues, new features and all the existing features within AeroCRS.
Click here to go to our support knowledge-base.
Online support system
Click here to open a ticket in our online support system, this is the best and efficient way to get support from our staff, your ticket will be automatically trailed in our systems and you will know the status of your request at any time using our online.
Note that you can reply to the e-mail you will get from the system, it will automatically log the e-mail trail and will update the ticket accordingly.
If you want quick support, you can e-mail us at firstname.lastname@example.org, our support system will automatically accept the e-mail and will create a ticket for it in our online support system and one of the staff members will reply to this e-mail.
The reply will come to your e-mail inbox and you will be able to reply to that e-mail and ask questions and communicate with our support staff via the e-mail. Automatically, the system logs each e-mail as a correspondent in the support system and you don’t have to do anything.
Chat with us
Easily, when within the system, you can click the green help button on the right side of the system, on business hours, you will be able to find an agent available for chat with you, if not, you can leave a message in the system, note that the message will also open a ticket in our advanced support system and you will get an immediate confirmation about it via e-mail, on this system we can take your screenshots and see what you see on your screen, so it is the best way to support you.
Just pick up the phone and talk to us, though internet ways are much more efficient as we can see your screen or e-mail with you on your convenient time, our support staff can also answer the phone (yes, we thought them how…) so just pick up the phone and call +972 (3) 7219664, the support staff on phone is available on European business hours from Monday to Thursday